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Frequently asked questions

  • Who can I contact for assistance if I have questions about my order?
    If you need to make changes to or cancel your order, please email us at sales@brooklynpopcorn.com. We will make every effort to meet your needs.
  • How do I find out where the truck will be located?
    Our truck is equipped with a satellite GPS system, so you can always check our TRUCK MAP to see where the truck is parked, or check for updates on Twitter and Facebook.
  • Can I get email updates?
    Yes! You can sign up for email updates and get current information on new flavors, specials, PopcornLuv events, and even find out where our truck will be located next. On the bottom of the site there is a NEWSLETTER sign up form.
  • What’s the best way to keep my popcorn fresh longer?
    Once opened, it’s best to keep your gourmet popcorn away from humidity and extreme heat or cold. We do not suggest freezing, microwaving or refrigerating our product. Store your popcorn at room temperature in a tightly sealed container for best results. Feel free to contact us with further questions.
  • I called customer service and left a message but haven’t heard back yet. Why not?
    We receive a high volume of calls daily. Brooklyn Popcorn handles every call and email in the order they are received. We ask that you please allow up to 24 hours for a response to your questions. We make every effort to respond as soon as possible.
  • How much do you charge to do events such as parties, wedding, corporate events?
    Each event is unique and different. Prices may vary due to transportation costs, quantity of popcorn and number of flavors. Please complete our BOOK EVENT form and our customer service department contact you with a personal quote.
  • How do I find out the status of my order?
    Checking on your popcorn order is as easy as clicking here. All you need is your email address and your order ID.
  • Who can I contact for assistance if I have questions about my order?
    If you need to make changes to or cancel your order, please give email us at sales@brooklynpopcorn.com. We will make every effort to meet your needs.
  • How far in advance do I need to place my order?
    Each order has a processing time of 1-day. Once your order is processed, it will be popped and shipped the same day. Depending on your method of shipment, please allow for up to 1-2 days processing time.
  • Do you accept orders over the phone?
    The easiest and fastest way to order our fabulous popcorn is to order online from www.brooklynpopcorn.com. It only takes a couple of minutes and you will receive confirmation via email with your order ID. However, if you have an order that is very large or complex, you may feel free to email us at sales@brooklynpopcorn.com.
  • I want to change the gift message on my order. How do I do that?
    As long as your order has not shipped, we may be able to change the gift message. Please contact Brooklyn Popcorn via phone or email, should you need to make changes prior to product shipment.
  • What payment methods does Brooklyn Popcorn accept?
    We accept all major credit cards: Visa, Mastercard, American Express. You can also pay for your order with PayPal, bank check or money order. If you have questions about method of payment, please do not hesitate to contact by sending us an email at sales@brooklynpopcorn.com
  • I need to change the delivery address on my order. How can I do that?
    Should you need to change your delivery address, please email us right away before the order is processed and shipped.
  • I need an order rushed to me. Can you ship the same day I order?
    We make our best effort to honor requests such as these. However, we cannot promise that your order will ship the same day it is ordered. Our processing time is 2-3-day to allow for the preparation of your order to insure the popcorn is fresh and cooked same day its shipped. If you have questions or need assistance with a RUSH order, please do not hesitate to contact us.
  • Do you ship orders internationally?
    Please contact Brooklyn Popcorn customer service department directly to discuss international orders by emailing us at sales@brooklynpopcorn.com.
  • I’m not home during the day. Does someone need to be present to sign for our package?
    We use USPS for our shipping. USPS does not require that someone is present to sign for the delivery. However, we should note that Brooklyn Popcorn is not responsible for packages left unattended once delivery has been confirmed.
  • How did Brooklyn Popcorn get started?
    Brooklyn Popcorn was created by a group of guys who loved popcorn enough to kick it up a notch to gourmet. Our story is one similar of many, here in America, who have worked hard to share a product that they love and stand behind. You can read more about Brooklyn Popcorn here
  • What is the Brooklyn Popcorn Guarantee?
    Brooklyn Popcorn stands behind the philosophy that all popcorn is not created equally. That being said, we guarantee that our popcorn will always be freshly popped daily. We also guarantee to only serve the finest and freshest ingredients in our gourmet popcorn, like real butter, real cheese and other high-quality ingredients like jalapeños, chives and delicious smoky bacon. You’ll always have an array of new and different flavors to enjoy that will make your mouth water and send you off into popcorn oblivion. We’re so sure that you’ll love our gourmet popcorn, that we guarantee your satisfaction, or your money back.
  • I live in New York, do you have a storefront I can go visit?
    Currently, we are only selling our gourmet popcorn from the popcorn truck and online. We may, in the future, consider opening a storefront for our customers.
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